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Computer Training Center: A+ Certification Courses
PC Service & Support - A+ Certification: Core Hardware
- Part 1
| Prerequisites: | Introduction to Personal Computing Using Windows 98; File Management. |
| Target Audience: | Person who has a basic knowledge and experience with PCs and who wants to pursue a career as a computer service technician. |
| Section Length: | 14 evenings |
| Course Length: | 15 weeks/30 evenings |
| Maps to: | CompTIA Exam # 220-221 |
| Job Responsibilities: | Supporting network and internal PCs, fielding help desk questions, solving field service issues, performing service and maintenance repair, and presenting computer training. |
Performance-based objectives
Upon successful completion of this course, students will be able to:
- Identify proper procedures for installing and configuring system components and devices.
- Diagnose and troubleshoot system problems and determine whether they=re hardware or software-related.
- Identify safety procedures, environmental hazards and preventative maintenance techniques.
- Identify popular motherboards, types of memory, bus architectures, and the purpose of CMOS.
- Define the print process and identify procedures for servicing printers.
- Identify the unique components of portable systems.
- Define basic networking concepts and configure a computer to function on a network.
- Differentiate between effective and ineffective behaviors related to customer satisfaction.
Course Topics
- Introduction to Microcomputers
- Safety Guidelines
- System Components
- Bus Architectures
- Ports, Connectors, and Cables
- Expansion Boards
- Storage Systems
- Peripheral Devices
- Portable Computing
- Networking
PC Service & Support - A+ Certification: Operating Systems
- Part 2
| Prerequisites: | A+ Certification Hardware |
| Target Audience: | Students taking this course should have support-level knowledge of personal computer (PC) hardware but needs to expand upon that knowledge to learn the basic skills to set up and support the operating systems that run on PCs. |
| Section Length: | 16 evenings |
| Course Length: | 15 weeks/30 evenings |
| Maps to: | CompTIA Exam # 220-222 |
| Job Responsibilities: | Supporting network and internal PCs, fielding help desk questions, solving field service issues, performing service and maintenance repair, and presenting computer training. |
Performance-based objectives
Upon successful completion of this course, students will be able to:
- Install and configure MS-DOS.
- Upgrade from MS-DOS to Windows 9x.
- Configure networking in Windows 9x to support connectivity between Windows 9x computers, and between Windows 9x and Windows NT/Windows 2000 computers.
- Define the components of the Windows 9x architecture.
- Install and configure local network printers on a Windows 9x computer.
- Troubleshoot Windows 9x.
- Establish a Windows 2000-based computer network.
- Provide administrative support to the Windows 2000 startup process.
- Identify the primary administrative tools in Windows 2000.
- Support networking and the TCP/IP protocol in Windows 2000.
- Configure and maintain the two different name resolution services in Windows 2000-host name resolution and NetBIOS name resolution.
- Customize your installation of Windows 2000.
- Install and manage a printer in Windows 2000.
- Manage your hard disk in Windows 2000.
- Use Event View, Performance, and Task Manager to monitor Windows 2000, and Windows 2000 Backup and the Emergency Repair Disk to troubleshoot Windows 2000.
Course Topics
- Overview of the MS-DOS Operating System
- Introduction to the Windows 9x Family of Products
- Introduction to Windows 9x Networking
- Windows 9x Architecture
- Supporting Printers
- Troubleshooting Windows 9x
- Introduction to the Windows 2000 Family of Products
- The Windows 2000 Boot Process
- Windows 2000 System Administration Basics
- Introduction to Networking with TCP/IP
- Name Resolution Services
- Customizing a Windows 2000 Installation
- Managing Network Printing
- Managing Hard Disks and Partitions
- Monitoring and Troubleshooting Windows 2000
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